Frequently Asked Questions | Mia Contessa
Welcome to the Mia Contessa Concierge. Below you’ll find answers to the most commonly asked questions about our luxury handbags, ethical materials, shipping, and care. If you need personal assistance, please contact our Concierge.
Are Mia Contessa handbags truly made in Italy?
Yes. Every Mia Contessa piece is handcrafted in Italy by seasoned artisans using the highest quality Milanese leather. Our commitment to Italian craftsmanship is absolute — no shortcuts, no compromises.
What materials do you use?
Our bags are made from ethically sourced, vegetable-tanned Milanese leather. Select styles feature lab-grown diamonds and origami-inspired structural elements. Each material is chosen for its beauty, sustainability, and longevity.
Do your bags include authentication technology?
Yes. Every Mia Contessa handbag includes an embedded NFC authentication chip. This ensures provenance, combats counterfeiting, and allows you to verify the origin and details of your piece instantly using your smartphone.
Do you ship internationally?
Yes — Mia Contessa offers complimentary worldwide shipping on all orders, with no minimum purchase required. Every shipment is fully insured and tracked for your peace of mind. Once your order is dispatched, you will receive tracking information to monitor its journey to your door.
Is shipping free?
Yes — shipping is complimentary on all Mia Contessa orders, regardless of order value or destination. Every parcel is shipped with full insurance and tracking, ensuring a secure and seamless delivery experience worldwide.
How long will it take to receive my order?
Our bags are crafted in limited quantities. If the item is in stock, it typically ships within 2 business days. For made-to-order or pre-order items, please allow up to 3 weeks for delivery. You will receive a confirmation with tracking details once your item is dispatched.
What is your return policy?
We accept returns on unused items within 14 days of delivery. Items must be returned in original packaging with tags intact. Custom orders or items marked Final Sale cannot be returned. For return authorization, please contact our Concierge.
How do I care for my Mia Contessa bag?
Each handbag arrives with a dust bag and care guide. We recommend storing your piece in a cool, dry place away from direct sunlight. Clean gently with a soft cloth — no chemicals or solvents. Leather develops character over time, aging gracefully with proper care.
Do you offer personalized or custom orders?
In select cases, we accept custom commissions and personalization. Please contact the Concierge to inquire about bespoke services.
How can I verify the authenticity of my bag?
Every Mia Contessa bag includes a unique NFC chip. You can verify your item by scanning it with your smartphone directly.
If your question isn’t listed here, our Concierge team is ready to assist you personally.
