Miacontessa General Store Policy

At Miacontessa, we are dedicated to offering unparalleled luxury goods and ensuring a seamless and secure shopping experience for our esteemed clientele. This General Store Policy outlines the terms and conditions governing your interactions with Miacontessa, ensuring clarity and mutual understanding.

1. Order Processing Orders are typically processed and prepared for shipment within one (1) to three (3) business days, excluding weekends and public holidays. A confirmation email will be dispatched to your registered email address once your order has been successfully processed and is ready for dispatch.

2. Shipping Miacontessa provides worldwide shipping for all our exquisite creations. For detailed information regarding shipping costs, estimated delivery times, meticulous packaging protocols, comprehensive insurance coverage, and tracking procedures, please refer to our dedicated Shipping & Returns Policy. Please note that for all international orders, the customer is solely responsible for any applicable import duties, taxes, and other customs-related fees (collectively, “Import Charges”) levied by the destination country’s authorities.

3. Returns & Exchanges Our commitment to your satisfaction is paramount. For comprehensive details regarding our returns and exchanges process, including eligibility criteria, initiation procedures, and refund timelines, please refer to our dedicated Shipping & Returns Policy. We accept returns of unworn and undamaged merchandise that retains its original condition, including all original packaging, tags, and accompanying accessories, within fourteen (14) calendar days of the confirmed delivery date of your order, subject to the full terms outlined therein.

4. Diamond Warranty Miacontessa proudly offers a lifetime warranty on the signature diamond featured on your handbag. This warranty specifically covers defects in materials and craftsmanship of the diamond itself. This warranty expressly excludes coverage for loss, theft, damage resulting from misuse, accidental damage, unauthorized alterations, or normal wear and tear of the diamond’s setting or the handbag itself. Any alterations, repairs, or servicing not performed by Miacontessa or an officially authorized representative will immediately void this diamond warranty. For specific details regarding this warranty or to initiate a claim, please contact our Client Relations team.

5. NFC Chip Technology Each Miacontessa handbag is integrated with a Near-Field Communication (NFC) chip, provided primarily for enhanced security, authentication, and to verify the authenticity of your product. Miacontessa disclaims all responsibility for any malfunction, misuse, or compatibility issues arising from the use or interaction with the NFC technology. The functionality of the NFC chip is subject to the capabilities and proper operation of the user’s external device and applicable third-party services.

6. Product Information We endeavor to provide the most accurate and detailed product descriptions and images on our website. However, due to the inherent natural characteristics of materials such as leather and the intricacies of the photographic process, slight variations in color, texture, and finish may occur. All measurements provided are approximate and for guidance purposes only.

7. Pricing & Payment All prices displayed on the Miacontessa website are denominated in Euro (€) and are subject to change without prior notice. We accept major credit cards and other secure payment methods as indicated at checkout. All payment transactions are processed through secure, encrypted gateways to protect your financial information.

8. Privacy Policy The privacy of our clientele is of utmost importance to us. For detailed information on how Miacontessa collects, utilizes, stores, and protects your personal data, please refer to our separate and comprehensive Privacy Policy. Your use of our website signifies your acknowledgment and acceptance of our Privacy Policy.

9. Intellectual Property All designs, trademarks, service marks, logos, images, text, graphics, and all other content displayed on the Miacontessa website and incorporated into our products are the exclusive intellectual property of Miacontessa and are protected by international copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, distribution, or modification of any Miacontessa intellectual property is strictly prohibited.

10. Governing Law These General Store Policies and any disputes or claims arising out of or in connection with them or your use of Miacontessa’s services or products shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law principles.

11. Contact Us Should you have any questions, require further assistance, or wish to provide feedback, please do not hesitate to contact our Client Relations team: Email: info@miacontessa.com You may also reach us through the contact form available on our website.

12. Policy Amendments Miacontessa reserves the right to modify, amend, or update these General Store Policies at any time and at its sole discretion, without prior notice. We encourage you to review this page periodically for any changes. Your continued use of our website and services after any such modifications constitutes your acknowledgment and acceptance of the revised policies.

Thank you for choosing Miacontessa. We value your esteemed business and are committed to providing you with an exceptional experience.